Policies

General Ordering Information

  • To qualify for wholesale purchases, you must be a valid retail business and by agreeing to our terms and conditions, you certify that you are such.

Minimum Order / Maximum Quantity

  • We ask that you spend a minimum of $100.00 on each order placed.
  • Due to limited stock, we ask that you do not order more than 5 of the same product in order to respect production and shipping deadlines.

Prices / Payment

  • We reserve the right to alter our prices at any time unless prior invoiced.
  • Goods must not be marked-up or marked-down without written consent of Violet Bells.
  • We accept payments via PayPal.
  • Violet Bells orders must be pre-paid; we are not able to offer accounts. You will be emailed the invoice and goods will be held for 5 days pending payment. Please note that we only hold limited stock so all orders will be held for a maximum of 5 days being reallocated to another stockist. No orders will be processed until full payment is received.
  • Orders may be cancelled within 5 business days of the order placement.

Shipping Costs / Damage Claims

  • The retailer incurs the shipping costs but Violet Bells will insure packages with the carrier.
  • Delivery is typically within 7 to 28 days of production.
  • If your shipment is damaged in transit you agree to contact Violet Bells within 48 hours of delivery.
  • We accept returns for faulty goods. You have 48 hours after delivery to claim for defective merchandise. We do exchanges, but we do not give refunds.
  • Any problems must be reported in writing or by email and retailer cannot return goods until he has received a written authorization. Goods sent back without one will not be credited against your account.

Sales Outlets / Online Sales

  • You are only authorized to sell through the retail store that you have listed. Secondary stores as well as website and online sales must receive prior written approval.

Copyright and Intellectual Property

  • All of the designs, products, and content within and any materials made available on the website are the sole property of Violet Bells. The website, designs, products, images and content within are protected by copyright and intellectual property law and may not be reproduced in any form without the express written consent of Violet Bells. You hereby agree not to reprint, post, or copy (including electronic or digital scans) any photography, sales materials, or product designs without the advance, express written consent of Violet Bells.

Privacy

  • Any personal information that you provide to us including your name, address, telephone number, and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of Violet Bells. Violet Bells does not collect or record any credit card details you may provide when purchasing products from the Violet Bells website.